Frequently Asked Questions

The entire process (application, payment, and issuance of the e-VoA) is digital, time-saving, and takes place within a user-friendly and secure environment. With an e-VoA, you can also avoid long queues at the airport. Additionally, if you hold an e-passport, you are eligible to use the e-gates.

While applying for an e-VoA online is straightforward, approval is not guaranteed. The Immigration Authorities will review your application and documents before issuing the e-VoA.

Receiving an e-VoA does not guarantee entry into Indonesia. The final decision on entry is made by the Immigration Officer at the port of entry. They may still deny entry based on various factors, such as security concerns or failure to meet entry requirements.

The maximum stay validity for the e-VoA is 30 days from the date of entry into Indonesia. Holders of e-VoA are granted permission to stay in Indonesia for 30 days, and the stay permit is extendable for another 30 days. You can extend the e-VoA 14 days after you arrive in Indonesia. For details on the extension process, please visit the official immigration website at https://imigrasi.go.id/

If you are experiencing issues with not receiving emails, please contact our help desk at [email protected].

Although it is possible to apply as a family, each application is reviewed individually. If any e-VoA is denied, you can reapply for another one. However, the rest of the family can still travel as planned.

Yes, you can re-apply using the online service.

The e-VoA confirmation will be sent to the registered email address provided during the application and registration process. Upon arrival in Indonesia,the Immigration Officer will issue a physical sticker, unless you are using the e-gates, in which case no physical sticker will be issued. A notification will be sent to your registered email address after the Immigration process is complete.

All visitors must have a passport that is valid for at least 6 months from the date of entry into Indonesia. If your passport is valid for less than 6 months, you must renew it before applying for the e-VoA. Additionally, the passport should have at least one blank page for use by Immigration.

It is not possible to leave the name field empty. Please provide your name in both the First Name and Last Name fields, if you only have one name.

The information on your e-VoA must match the information on your valid passport completely, otherwise, your e-VoA will be invalid.

If your e-VoA was issued with incorrect information, you will need to apply for a new e-VoA

According to Article 106 of the Minister of Law and Human Rights Regulation Number 44 of 2015, the Immigration Officer at the port of entry reserves the right to deny entry into Indonesia to any foreigner who provides incorrect information in their visa application.

Please note that the time taken to issue a new e-VoA will depend on the Directorate General of Immigration.

The e-VoA is issued for Single Entry only. The type of visa is B1, which can be used for Tourism, Family Visit, and Transit purposes.

Only citizens residents of eligible countries are permitted to apply for an e-VoA. Please see the Information Tab for the list of the countries.

Yes, all applicants, including children and infants, must have a visa to enter Indonesia.

The processing timelines for e-VoA applications and the decision to grant entry into Indonesia are entirely at the discretion of the Directorate General of Immigration of Indonesia.

VFS Global is responsible only for the non-judgmental and administrative tasks of the Indonesia e-VoA application process. It has no influence over the processing timelines or the decision regarding your e-VoA application.

No, the same passport used during the e-VoA application must be used to enter Indonesia. If you plan to renew your passport before flying to Indonesia, we recommend waiting until you have the new passport to register for the e-VoA, as all fees are non-refundable and non-transferable.

In the case of dual or multiple citizenship, you must select the passport you will use to travel and enter Indonesia and use that passport to apply for the e-VoA. There must be no discrepancies between the passport information and the data provided on the e-VoA application.

You can download your e-VoA copy here.

If a nationality is not on the approved list and applies for an e-VoA, the application will not be accepted. In such cases, you should contact the Indonesian Embassy in your country of residence or visit the Immigration website at https://evisa.imigrasi.go.id/front/info/evoa

Effective October 2025, all international passengers are REQUIRED to declare their arrival through the All Indonesia platform. https://allindonesia.imigrasi.go.id/. The application can be completed up to three days prior to arrival.

Know what happens upon arriving in Indonesia, including visa stamping and other useful information.

Visa on arrival facility is available for visitors travelling by air, to any of the following airports:
https://www.imigrasi.go.id/wna/daftar-negara-voa-bvk-calling-visa/titik-masuk-bagi-pemegang-e-voa.

Immigration Checkpoints (Airports and Seaports) upon arrival for Foreign Nationals

Documents to carry
Present the following documents to the Immigration officer upon arrival for inspection:

• Passport: A valid passport with at least 6 months validity from the date of entry into Indonesia.
• Outbound or Onward Ticket: A confirmed ticket for departure from Indonesia.

Please note:

• The immigration officer may request additional information or documents.
• The Immigration Officer will affix a Visit Visa sticker and/or Entry Stamp in your passport upon arrival for normal passports.
• Travelers holding an e-passport are eligible to use e-gates.
• You will receive a notification regarding your entry into Indonesia via email.

To apply for the Indonesia e-VoA, you must have a passport valid for at least 6 months from the date of arrival,a recent photo, as well as copies of your return flight ticket. Please ensure that you hold one of the nationalities listed under the section "Who can apply"?

1. Access and click on "Apply Now"
2. Register using your email address.
3. Upload your passport, recent photo and return flight ticket copies.
4.Fill in the Electronic Visa on Arrival Form.
5. Make payment using a credit or debit card.

After completing your application, you will receive a confirmation email

No, the e-VoA only allows you to stay in Indonesia for tourism, meeting friends or family, and transit purposes.

• Passport copy
• Recent photo
• Return or onwards flight tickets

All family members need to submit separate documents.

Standard e-VoA Fee + VFS Global Fee
e-VoA Fees	IDR 500.000
VFS Service fees	IDR 230.000 (including taxes)

It is not mandatory for the credit/debit card to be in the name of the applicant.

Our website maintains a high level of security standards. We are not responsible for any harm resulting from the security vulnerabilities of your bank, computer, or internet connection.

The visa fee and service fee are non-refundable.

No. We cannot refund payment for fees paid twice.

There could be several reasons for not receiving a payment confirmation:

• The email address provided was incorrect.
• The payment may not have been successful.
• The internet connection might have been lost during the transaction.
• The card may not be a 3D Secure card.
• The card used might not be active for international payments

Verify your email address and check your spam/junk folders.

We recommend checking your bank to confirm that the payment was successful. If the payment was successful, please contact us at [email protected] with a scanned copy of your bank statement. If the payment was unsuccessful, you may try making the payment again using a different browser or card.

You can apply for Indonesia e-VoA 90 days before your travel.

The e-VoA must be used within 90 days from the date of issue (validity period). You can use the e-VoA only during the validity period of the visa.

However, you are advised to create an e-VoA request at least 48 hours before your departure.

Yes, the fees are the same for all ages.

You can track the status of your application by clicking here or clicking on the Track Status tab on the top of this page.

You may login to your account on the Indonesia e-VoA website to check status notifications.

If you have any queries, please feel free to write to us at [email protected] or chat with us by clicking here between 07:00 AM and 07:00 PM (Western Indonesia Time). We will be happy to assist you.

VFS Global welcomes your feedback. Please use our Feedback section to send us your comments.